Exchange and Shipping Policy

Exchange Policy

We will gladly provide an exchange or store credit for purchases made from or any Canadian storefront locations.
All items purchased in-stores are exchangeable up to 14 days after purchase
All online exchanges must be within 14 days from the date you’ve received your merchandise (according to the tracking number.)
Haight & Ashbury does not issue full refunds for any merchandise. Merchandise must be unworn, unaltered, and with the tags still attached.
Receipt/Proof of purchase is also required.

Online Exchanges

If you'd like to exchange an item bring the unworn, unaltered merchandise to one of our GTA locations or contact customer service at 416-781-1786 and/or email

Make sure you have your order number and the style of the item you wish to exchange.

After contacting customer service within 14 days of receiving the merchandise, send the goods you wish to exchange to:

Haight & Ashbury
62 Railside Road Unit 4
North York , Ontario
M3A 1A3 Canada

You will need to pay for postage. We would recommend you use a recorded delivery service and keep proof of postage. Your parcel is your responsibly until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return.

Once received, as long as the item(s) are unworn, unaltered and have original tags. We will send out your new goods within 14 days.

Holiday Season Exchanges

We understand during the holiday gift giving season you need more time for exchanges. For gift purchases made between November 15th and December 24th, the exchange period will be extended to Jan 31st of the following year.


Free Standard Shipping for all orders shipped within Canada.

We ship all over the world. Costs depend on your location and how quickly you'd like your package. Please also note that you will be liable for any customs or duty charges if applicable.

You can view shipping options once items are placed in your cart.
If your order is taking longer than expected please contact customer service at 416-781-1786 or

*Customer Service hours are Mon-Fri 10am-6pm

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